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The use of technology to improve towing services

Posted on: March 20th, 2012 by towingwriter

In keeping with the rapidly developing pace of a technologically advanced world, tow truck companies are making use of different types of technology in order to become more resourceful and serve customers more efficiently.

Towing companies offer services than make them unique from other industries. Tow truck companies can receive emergency calls 24 hours a day. In this time of need, dispatchers need to be constantly aware of the whereabouts of each tow truck and driver and also the type of equipments that would be need for a particular situation. Modern towing companies have taken advantage of technological advances and are making use of GPS Systems and specialized software programs in order to rapidly locate a tow truck driver closest to the emergency. In this way the customer would not be kept waiting and prompt service would be a guarantee.

Towing companies that offer emergency removal of cars when there is a sudden breakdown; receive calls at anytime of the day of night. These days, tow truck companies are using the assistance of computerized software which schedules calls and enables dispatchers to be constantly aware of the location of tow trucks. This reduces the risk of human error and allows a tow truck company to work more efficiently.

Gone are the days of two way radios and tons of paperwork to keep a tow truck company organized. Technology is increasingly enabling tow truck companies to provide immediate service in situations where speed of service delivery is of crucial importance. If tow truck companies can keep track of their tow trucks, they will be able to assist the customers without any delay and therefore, assist them in their time of need.

 

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